Working with Article Drafts
When you create an article draft, it is saved but not published, so that you can continue improvising the content until it's all set to publish. Articles once published cannot be unpublished and moved back to draft state. Draft articles do not form a part of the KB >> browse, and hence are different from Internal Art…
Use canned Actions for frequent replies
Respond to repetitive support queries faster by inserting canned responses in ticket replies, without spending time typing manual replies. HappyFox allows you to create a repository of Canned Actions, which can be used for ticket reply or private note. Available on all subscription plans. Canned Actions has two funct…
