How to create a canned action? (helpdesk)
Canned Actions are predefined responses that can be used to provide quick and consistent replies. They help support teams save time and maintain consistency in their communication with the requesters. Leveraging the power of canned actions helps support teams save time, maintain consistency, and deliver prompt and e…
Use Canned Actions for frequent replies
Respond to repetitive support queries faster by inserting canned responses in ticket replies, without spending time typing manual replies. HappyFox allows you to create a repository of Canned Actions, which can be used for ticket reply or private note. Canned Actions can now also include file attachments. This all…
