Reports: Canned Actions
Visualize the usage of canned actions, identify canned actions that are sporadically/frequently used using HappyFox's Canned Actions report. Available on all pricing plans. Navigation: Go to Reports >> Canned Actions (From the module switcher). 🔐 Permission Alert: The Visibility of this report is gove…
Using Canned Actions
Canned actions are useful when you want to send predefined responses to repetitive customer support queries. To respond to a ticket using a canned action, 1. Login to your helpdesk system and navigate to your tickets page. Click the ticket to which you want to reply using an existing canned reply. In the bottom…
Add images to your Canned actions
HappyFox allows you to add images in Canned responses for better illustration. Available Plans: ✔️ Fantastic ✔️ Mighty ✔️ Enterprise ✔️ Enterprise Plus To add an image in your Canned Actions , you'd have to use HTML, as dragging and dropping doesn't work. The steps to be followed are as below:- * Upload the imag…
Use canned Actions for frequent replies
Respond to repetitive support queries faster by inserting canned responses in ticket replies, without spending time typing manual replies. HappyFox allows you to create a repository of Canned Actions, which can be used for ticket reply or private note. Available on all subscription plans. Canned Actions has two funct…
