Search External KB articles from Slack
HappyFox-Slack integration enables you to search external knowledge base articles present in your help desk from your Slack application. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Wondering how to configure Slack Integration?to get started 🚀. Searching KB articles from Slack: * Use t…
How to add images to a Knowledge Base Article?
HappyFox allows you to add images to enrich your KB with illustrations. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus Steps to add images to your KB article: * Create a new article or edit an already existing one. * You can add images to the "Contents" section of your KB article. * I…
Working with Article Drafts
When you create an article draft, it is saved but not published, so that you can continue improvising the content until it's all set to publish. Articles once published cannot be unpublished and moved back to draft state. Draft articles do not form a part of the KB >> browse, and hence are different from Internal Art…
