Search External KB articles from Slack
HappyFox-Slack integration enables you to search external knowledge base articles present in your help desk from your Slack application.
Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus
Wondering how to configure Slack Integration? Click here
to get started 🚀.
Searching KB articles from Slack:
- Use the Slash command
/happyfox search_kb [keyword] to search for external KBs.
- A minimum of two characters is mandatory for search results to populate.
- Up to 10 public articles will be shown for a given keyword.
- The article search results can be seen only by the Slack user who entered the search command.
- Articles in the search results are hyperlinked to their respective support center URLs.