Search External KB articles from Slack

HappyFox-Slack integration enables you to search external knowledge base articles present in your help desk from your Slack application.

Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus
Wondering how to configure Slack Integration? Click here to get started 🚀.

Searching KB articles from Slack:

  • Use the Slash command /happyfox search_kb [keyword] to search for external KBs.
  • A minimum of two characters is mandatory for search results to populate.
  • Up to 10 public articles will be shown for a given keyword.
  • The article search results can be seen only by the Slack user who entered the search command. 
  • Articles in the search results are hyperlinked to their respective support center URLs.

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  • 18-Jun-2019
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