The Support Center article details page is the page contacts land on when they open a single knowledge base article from your Support Center. HappyFox Help Desk's widget-based builder lets you control which elements appear on that page, such as article information, related articles, tags, sharing links, feedback, and attachments, and where each one is positioned.
Before you start
- Your role needs the Manage Support Center settings and Customize look and feel of Support Center pages permissions to access the article details page builder. Ask your account administrator if you don't see this option.
- This builder has previously been rolled out in phases to accounts. If you don't see Look and Feel under Support Center, check with your account administrator or HappyFox support to confirm whether it's enabled for your account.
Customize the article details page
- Log in to your HappyFox agent panel.
- Go to Support Center > Look and Feel from the module switcher.
- Click Article Details from the list of pages available for customization.
- Use the Layout options on the right sidebar to configure each component, and use the toggle inside a layout option to show or hide it.
- Click Save to save your configuration as a draft. Saved changes appear on the built-in site preview.
- Click Publish to push your changes to the live article details page.
Layout options
| Component | What it controls |
|---|---|
| Article Information | View count, article author, and last updated date. Each can be toggled individually. Always appears just below the article title and can't be repositioned. |
| On this page | An outline of anchored sections in the article. Always appears at the top of the right pane and can't be repositioned. |
| Tags | Tags linked to the article. Can be positioned in the right or bottom pane. |
| Share this | Social sharing links (for example, Facebook, X/Twitter, LinkedIn). Each link can be toggled individually. Can be positioned in the right or bottom pane. |
| Related Articles | Other articles related to the one being viewed. You can set how many show and their sort order. Can be positioned in the right or bottom pane. |
| Feedback | Lets contacts rate whether the article was helpful. Always appears in the bottom pane. |
| Custom Text Area | A free text and image area specific to the article details page. Always appears in the bottom pane. |
| Attachments | Files attached to the article. Can be positioned in the right or bottom pane. |
Reorder layout components
- Once you've set the display position for every component, click Reorder next to Layout options.
- Choose the right pane or the bottom pane.
- Drag a component above or below another to change its order. Changes save to the draft automatically.
ā ā Note ā Article Information and On this page always keep their fixed positions and can't be reordered.
Continue reading
Support Center settings › Use anchor tags to navigate to specific areas of your article › Roles and permissions ›