You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Home > HappyFox Help Desk > Account Configuration > Self Service > Support Center 🆕 > Customizing your Support Center Article Details Page
Customizing your Support Center Article Details Page

HappyFox's support center builder lets you customize the visual appeal of your article details page. You can customize everything on your article details page from feedback to related articles  – all by using a simple widget-based builder⚡️.

Heads up ❇️: The latest edition of the HappyFox support center is available only to select beta customers. This will be made available to existing customers soon.
Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus

A quick guide to customize your Article Details Page:

Permission Alert 🔐: Your role would require "Manage Support Center settings" & "Customize look and feel of Support Center pages" permissions to access the article details page builder.
  • Log in to your HappyFox agent panel.
  • Navigate to Support Center >> Look and Feel from the module switcher.
  • Click "Article Details" from the list of pages available for customization.
  • Customize the various "Layout options" on the right sidebar with relevant configurations.
  • Use the handy "toggle" inside a layout option to show/hide the widget.
  • Click "Save" to save the current configuration as a draft. The changes saved will now reflect on the inbuilt site preview.
  • Click "Publish" to confirm your changes made to your actual support center article details page.

 


Layout options components explained:

  • Article Information:
    • Article information includes key article details such as view count, article author, and last updated date. The visibility of each of these components can be toggled.
    • It is always present just below the article title.
  • On this page:
    • This section acts as an outline for anchored parts in your article. Learn more about anchoring your KB article here.
    • It is always present on the top of the right pane.
  • Tags:
    • This section lists current tags linked with the article.
    • The display position of this section can be specified - either in the right or bottom panes.
  • Share this:
    • This section displays popular social media sharing hotlinks such as Facebook, Twitter, and Linkedin. The visibility of each of these components can be toggled.
    • The display position of this section can be specified - either in the right or bottom panes.
  • Related Articles:
    • This section displays other articles related to the one the user is currently viewing.
    • The number of related articles, along with the sort order can be specified.
    • The display position of this section can be specified - either in the right or bottom panes.
  • Feedback:
    • This section enables end-users to provide constructive feedback on your article.
    • It is always present on the bottom pane.
  • Custom Text Area:
    • This section can be used to add custom texts and images specific to the support center article details page.
    • It is always present on the bottom pane.
  • Attachments:
    • This section displays any files attached to the article.
    • The display position of this section can be specified - either in the right or bottom panes.

Reordering layout options components:

Once display positions of all widgets are confirmed, the "right" and "bottom" pane components can be re-ordered.

Click "Reorder" adjacent to Layout options, choose either right or bottom pane, and specify the display order for your support center article details page.

  • The article information and On this page sections cannot be re-ordered and they always take their respective positions. 
  • Click and drag the component above or below another component for re-ordering. Changes made to the order are saved to draft in real-time.

 

Feedback
0 out of 0 found this helpful

scroll to top icon