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HappyFox now lets you change the contact of multiple tickets through bulk actions. This action can be performed only by agents having “Change ticket contact” permission.
Steps to follow
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From the ticket list page, choose the required set of tickets for which you want to change the contact.
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On selection, the bulk action top band gets displayed as shown below with the option to “Change contact”.
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Click on “change contact” and search for the contact to which you want to change and hit “Change”
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Contacts for the selected tickets will now get updated with the above contact.
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If the contact does not exists, type in the name and “Hit Enter” to create a new contact.
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A new contact gets created and the selected tickets are updated with the newly created contact.
