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Due Dates play a crucial role in delivering prompt customer support. Manually updating due dates for similar tickets might be cumbersome. Additionally, you may want to perform ticketing actions on multiple tickets due on a particular day. HappyFox's automation suite lets you automatically set due dates on tickets.
Available on all pricing plans
There are 2 ways to use Due date in Smart rules:
- Due date as an 'action': Set or clear due date automatically based on a ticket condition
- Due date as a 'condition': Perform an action automatically based on due date as the condition.
Due Date as an action:
|
Action |
Meaning |
|
Set Due Date |
Updates the “Due Date” of the tickets with the days specified. |
|
Clear Due Date |
Clears “Due Date” value for the tickets. |
Note: To set the Due Date as today(realtime), set due days as 0.
Due Date as a condition:
|
Condition |
Meaning |
|
Is Today |
Picks all tickets that have the due date set to today, to perform the specified actions. |
|
In (Days) |
Picks all tickets for which Due Date is in the specified number of days. |
|
Is Gone past by (Days) |
Picks all tickets for which due date is gone past by the given number of days |
|
Is not Set |
Picks all tickets for which Due date is NULL. |
|
Is not Set |
Picks all tickets for which Due date is not NULL. |
To know how this feature works in HappyFox Classic, refer to the document attached.
