System notifications are email alerts that your contacts/agents receive when certain system-related events happen on your help desk. These notifications are sent to the email address linked to your agent/contact's profile.

Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus

What are the different System Notifications supported by HappyFox?

• New SSO agent: When a new agent account is created from SSO. The notification will be sent to the account administrator.
• New Google apps agent: When a new agent account is created from Google apps.
• Forgot password - Contact: When forgot password is initiated by the contact.
• Forgot password - Agent: When forgot password is initiated by the agent.
• Agent account invites: When an agent account is created.
• Agent email change verification: When an agent changes his/her email.
• Contact registration verification: When a contact registers for an account.
• Manual contact invite: When a contact is added by agent, and an account is created automatically for them.

Quick guide to set up System notifications:

• Log in to HappyFox as an agent.
• Navigate to Manage >> Notifications >> System.
• Under System Notifications, click on any individual notification to Edit. 
• There is only one configurable template for system notifications.
• You can use the rich text editor to customize the content for the email notification. Use "Merge Fields" for dynamic data population.
• Click "Save".