HappyFox contacts can change their password for security reasons or reset it if they forget it. HappyFox also gives agents the flexibility to change/reset a contact's passwords, if required.
Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus
Change/Reset password for contact(self):
Contacts can either reset or change their contact portal password in two ways:
Reset/change password for contacts from Agent Portal:
As a Help Desk agent, you will be able to set the password for contacts in your help desk or you can trigger a 'password reset' to allow the contact to set a password for oneself.
Quick Guide to Reset/Change Contact Password:
HappyFox provides three unique ways of changing/resetting contacts' password from agent side:
Choosing this option sends an email with the password reset link to the corresponding contact's mailbox. Contacts can then proceed to click the link present to change his/her password.
Reset Password link is valid for 48 hours ⌛️
Use this option if you want to directly specify the contact's password without having to go through the hassles of a password reset. Under the "Manual Reset Password "section, specify the password and click " Change password " to complete password change.
Use this option if you want to specify an OTP for the contact, only for the contact to change/modify his/her password post their next immediate login. Under the "Manual Reset Password" section, specify the password and check "Require a change of password during next login" checkbox.