Agents can change their password for security reasons or reset it if they forget it. HappyFox also gives you the flexibility to change/re-set other agents' passwords, if required.
Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus
Change/Reset password for yourself:
Agents can either reset or change their agent portal password in two ways:
Reset/change password for other agents:
As a Help Desk agent, you will be able to set the password for other agents or you can trigger a 'password reset' to allow the agent to set a password for oneself.
You can reset passwords for other agents inside Manage >> Agents page.
HappyFox provides three unique ways of changing/resetting other agents' password:
Choosing this option sends an email with the password reset link to the corresponding agent's mailbox. Agents can then proceed to click the link present to change his/her password.
Reset Password link is valid for 48 hours ⌛️
Use this option if you want to directly specify the agent's password without having to go through the hassles of a password reset. Under the "Manual Reset Password "section, specify the password and click " Change password " to complete password change.
Use this option if you want to specify an OTP for the agent, only for the agent to change/modify his/her password post their next immediate login. Under the "Manual Reset Password" section, specify the password and check "Require a change of password during next login" checkbox