Showing articles from forward emails tag

Create ticket as original sender while forwarding emails

If your support/sales teams directly interact with your customers via email on a regular basis, then there is a high likelihood that they are notified about issues directly. These interactions would generally be happening via their personal email addresses. Often, your teams may want to create support tickets to track…

Configure Gmail to Forward Emails

HappyFox allows you to convert incoming emails 📧 in Gmail into helpdesk tickets. To do this, you must associate a helpdesk category with the desired email and set up a forwarding rule in Gmail. **Associating a category with the email address:** * Log in to your HappyFox Agent portal. * 🔐 Your agent role must hav…

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