Showing articles from queue tag

Delete/Edit Queue

Staffs will be able to edit or delete the queues they create. If you are trying to set up Queues, please refer our article [here][1]. Once you have set up the queue, and if you would like to re-update the conditions or delete the queue from the list please follow the steps below Click on the Particular queue from y…

Why am I seeing duplicate tickets on my "My Queue" page?

The [**My Queue**][1]** **page is a personalized list of tickets that are displayed according to the way you've set it up on your [My Settings][2] page. The reason you're seeing the same ticket appear more than once in your My Queue, is because you may have set more than one condition, and there're tickets that match…

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