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Showing articles from ticket actions tag

Quick Ticket Actions on Tickets

This article contains steps on how to change Ticket Properties from a ticket detail page. **Watch a Feature Walkthrough 📽:** The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in wh…

Perform ticket level actions via email

HappyFox allows you to modify ticket properties such as [status][1], [priority][2] and [assignee][3] while responding to tickets via email. **How to modify Ticket properties:** Add **@@set** and specify the action you wish to perform and then end with **@@**. Remember to type this before your reply message in your e…

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