Quick Ticket Actions on Tickets
This article contains steps on how to change Ticket Properties from a ticket detail page. Watch a Feature Walkthrough 📽: The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in which t…
Perform ticket level actions via email
HappyFox allows you to modify ticket properties such as status , priority and assignee while responding to tickets via email. How to modify Ticket properties: Add @@set and specify the action you wish to perform and then end with @@ . Remember to type this before your reply message in your email. The forma…
