If your HappyFox Messaging list is empty, check the queue, search, and category access before changing widget setup.
Check the list
- Clear Search conversations.
- Select All for conversations within your access.
- Check Unassigned for requests without an owner and You for your assigned conversations.
No conversations means the list has no matches. No conversation selected means you have not opened an item from it. See workspace navigation.
Check requests and access
Confirm a visitor completed an agent request. A chatbot-only exchange does not start an agent conversation.
On the Tickets page, use Ticket Source → is → Web Messaging to find the request. Ask an administrator to check your category association; All does not expand your access.
For a new setup, confirm Enable Web Messaging is saved and the incoming category is staffed. See setup or missing agent-option checks.
Confirm the fix
Open an accessible conversation, or complete a test request with an eligible agent Available and check its queue.
If a known conversation is still missing, contact HappyFox Support with its identifier, selected queue, and category access.