If a HappyFox Messaging category is missing or an agent cannot be added, check category eligibility and your account's licensed staffing total.
Check access and category setup
You need Manage Chatbot permission for widget configuration. Ask an administrator to help with category or staff changes.
- Confirm the category is private.
- Check that it is dedicated to Messaging, rather than incoming email or another integration.
- In Chatbot administration, reopen WEB MESSAGING → Configuration and check the category selectors.
The same requirements apply to incoming and additional conversation categories. See category requirements.
Check licensed staffing
Count each agent once across all configured incoming and movable Messaging categories, including those used by other widgets. Compare that total with purchased Messaging licenses.
HappyFox prevents additions that exceed the total. Review existing membership or arrange additional licenses before adding an agent.
Changing availability does not add category membership or increase the licensed team size.
Confirm the fix
Save the intended categories, check that agents appear in Manage Availability, and complete a test request with an eligible agent Available.
If selection still fails, contact HappyFox Support with the category's privacy and incoming-channel setup, unique-agent count, and displayed error.