If you cannot reply in HappyFox Messaging, check whether the conversation has ended. If a reply remains Sent, check delivery instead.
If the composer is unavailable
- Look for an end marker or an update showing the contact ended the conversation.
- For an ended interaction, use Convert to Ticket to continue by email.
- For an active conversation, check category access and Add reply via agent panel permission with your administrator.
If a reply remains Sent
A single tick means Sent but not yet delivered. A double tick means Delivered to the contact's widget, not necessarily read.
The contact may be inactive. If they return while the message remains available for delivery, it can be delivered and the indicator updates. Avoid repeating the same response solely to change the indicator.
Confirm the result
Check delivery when the contact returns. For an ended interaction, continue in the email follow-up ticket.
If sending or delivery still fails while both sides are connected, contact HappyFox Support with the conversation identifier, test time, indicator, and whether an end marker is present.