Google Meet integration with HappyFox Help Desk allows agents to seamlessly set up Google Meet meetings directly within a support ticket. This integration simplifies scheduling and managing virtual meetings with customers, ensuring better collaboration and faster resolution of queries. Agents can generate Google Meet links, add them to ticket replies, and efficiently communicate with customers in real-time, all from within the HappyFox platform.
The Google Meet integration is currently undergoing app verification. During this process, you may encounter a message stating, "Google hasn’t verified this app." To proceed with the authentication steps, please click on the "Go to HappyFox Help Desk" text link.
Note:
- In your Google Workspace account, ensure that the option "Host must join before anyone else can join" is unchecked.
- Only the admin user of the Google Workspace account will be able to perform the OAuth authorization.
Applicable Plans: ✔ Team ✔ Pro ✔ Enterprise Pro ✔ All Unlimited agents plan
Managing Google Meet Integration:
To enable Google Meet integration within HappyFox Help Desk, follow these steps:
-
Navigate to the App section in your HappyFox Help Desk.
-
Select Google Meet from the list of available apps.
-
Click Install to begin the installation process.
-
You will be prompted to Link Google Meet with your account. Click the button to proceed.
-
Sign in with your Google account and allow the required permissions for Google Meet
-
Once permissions are granted, you will see a confirmation that Google Meet has been successfully installed.
With Google Meet successfully linked, agents can now generate meeting links directly from within a ticket.
How to Add a Meeting Link to a Ticket:
To add a Google Meet link to a ticket, follow these steps:
-
Open the ticket where you want to add the meeting link.
-
In the right pane, under the Google Meet section, There will be an option at the top that says "Generate Google meeting." Click on this link to generate a Google Meet link.
-
After clicking, the system will create a meeting and display the Google Meet link along with the meeting created timestamp.
-
If a meeting has already been created, agents will have the option to "Regenerate Google meeting" if necessary.
-
To include the meeting link in the ticket reply, click "Add meeting link to the ticket reply." This will automatically insert the generated meeting link into the reply editor.
Frequently Asked Questions:
-
Can I regenerate a new Google Meet link for an existing ticket?
Yes, once a meeting has been generated, agents will have the option to "Regenerate Google meeting" if they need to create a new link for the same ticket.
-
Will the Google Meet link expire after the meeting?
No, the generated Google Meet link is recurring and will not expire, making it reusable for future meetings if needed.
- Does generating a Google Meet link create an event in my calendar?
No, generating a Google Meet link does not create a calendar event. The link is created for immediate use but is not saved as an event in your Google Calendar.