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Home > HappyFox Service Desk > Incident Management > How to resolve incidents?
How to resolve incidents?
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In order to quickly update and view the resolution of an incident a specific tab is provided within the incident details page. 

  • Navigate to Resolution tab in incident details page.
  • Once you click on +Add button, a Add Resolution modal will open up.
  • The agents can provide the resolution of the incident and save it.

  • This can be a workaround or permanent solution for the incident.

  • This is a rich text editor. Attachments can also be added to the resolution section. 

  • Once the resolution is updated you can then update the status of the incident.

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