Assist AI is a conversational AI and ticketing tool that can reside within Slack and MS Teams. It can help deflect questions from employees by suggesting relevant answers from the added knowledge source. Knowledge sources can be configured using Assist AI's Answers module or external knowledge bases like HappyFox Helpdesk KB, Confluence, Simpplr, Notion, GetGuru, or Sharepoint.
Pre Requisite:
For Slack users: You should be an Assist AI admin to complete the installation of Assist AI on Slack.
For Teams users: You should be a Global admin on Teams to complete the installation of Assist AI on Teams
Steps to connect to a knowledge base or source:
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If you are using Assist AI on Slack, open your Slack Workspace → click on Apps → Assist AI → Home tab→ Manage Assist AI
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If you are using Assist AI on Teams, open your Teams workspace → click on Assist AI on the left tab → Home tab→ Manage Assist AI
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This will open the Assist AI Admin dashboard.
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Click on the Apps tab on the left pane.
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Go to the knowledge source you want to add and follow the indicated steps to integrate it with Assist AI. External knowledge base sources include
HappyFox Helpdesk KB, Confluence, Simpplr, Notion, GetGuru, or Sharepoint.
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Once the knowledge source is integrated with Assist AI, you can test the integration by asking Assist AI a question on the messages tab on Slack/ Teams and checking its response.