Okta integration with Assist AI
Assist AI can help deflect questions from employees by suggesting relevant answers from the added knowledge source. User groups feature allows you to restrict the knowledge source's visibility across employees. You can make use of the user groups present in your okta account as well. This article explains the steps in…
Accessing your HappyFox account when your SSO service is down
If your single sign-on (SSO) service goes down or you have configured the SSO incorrectly, you can still access your account. The method depends on whether or not you disabled standard login when setting up SSO in HappyFox. > SSO Lockout recovery feature is available on all pricing plans. **This guide contains the f…
Enable Okta Single Sign-On for your HappyFox account
Using Okta Single Sign-On (SSO), you can allow agents and contacts to Login to HappyFox Agent Panel(for agents) and Support Center(for contacts) through their [Okta][1] credentials. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus **Enabling Okta Login SSO for your HappyFox account Involv…
