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Showing articles from canned actions tag

Reports: Canned Actions

Visualize the usage of canned actions, identify canned actions that are sporadically/frequently used using HappyFox's Canned Actions report. > Available on all pricing plans. **Heads up**: Canned Actions report is being rolled in batches out to all HappyFox accounts. In case you would like to get access to this repo…

Using Canned Actions

Canned actions are useful when you want to send predefined responses to repetitive customer support queries. To respond to a ticket using a canned action, 1. Login to your helpdesk system and navigate to your tickets page. Click the ticket to which you want to reply using an existing canned reply. In the bottom of t…

Add images to your Canned actions

HappyFox allows you to add images in Canned responses for better illustration. Available Plans: ✔️ Fantastic ✔️ Mighty ✔️ Enterprise ✔️ Enterprise Plus To add an image in your [Canned Actions][1], you'd have to use HTML, as dragging and dropping doesn't work. The steps to be followed are as below:- * Up…

Use canned Actions for frequent replies

Respond to repetitive support queries faster by inserting canned responses in ticket replies, without spending time typing manual replies. HappyFox allows you to create a repository of Canned Actions, which can be used for ticket reply or private note. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Ent…

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