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Showing articles from asset-management tag

API for Asset Management

API provided by the HappyFox helpdesk is a RESTful web service. It supports operations like creating a ticket, adding updates to a ticket, listing tickets and users of the Helpdesk. It supports JSON, Form Url encoded and Multipart Form Data formats as payload. _**Requirements:**_ The API requires following skills in…

Asset type settings mismatch and its impacts due to asset migration

During asset migration, the asset type settings between the source and destination asset types will be evaluated. They are visually displayed in the right panel of the Asset Migration page. Wherever there is a difference in settings between Source Asset Type and destination asset type, they are highlighted with a yell…

API: Create and Manage Assets in HappyFox

Please find the Assets API documentation attached with this article on the right side of this page. For other API requirements, please visit this link: [https://support.happyfox.com/kb/article/1039-happyfox-api-documentation/][1] [1]: https://support.happyfox.com/kb/article/1039-happyfox-api-documentation/

Exporting Assets to Spreadsheets

HappyFox supports reporting on assets via downloadable spreadsheet exports. To download a report, 1. Navigate to the "Asset Management" module. 2. From the Asset List page, click on "Download Report" button. ![][1] 3. You will be prompted with a confirmation model asking for permission to send the report via email…

Manage Asset Custom Fields

Asset Custom Fields help to add additional properties to the various Assets in your inventory. > Available in Enterprise or higher pricing plan. ![][1] > **Note: "**NAME**" **and "DISPLAY ID" form a part of the default fields, and hence cannot be modified or removed. Asset Custom Fields displayed in Ticket Details…

Creating, Editing and Linking Assets

HappyFox allows you to create, edit and manage assets. In addition to managing assets, you can also create associations between assets and tickets. Using the new asset management module, you can easily keep track of the assets against which the tickets have been raised - all within HappyFox. > This feature is availab…

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