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Did you receive an email from HappyFox with the subject " Important: Facebook Integration with HappyFox has been disabled"?
If "Yes", then your Facebook integration has failed due to an error and our system had sent an automated email to your mailbox with the error specifics.
The constituents of the email should contain key error information such as "Error Code", "Error SubCode", "Error Message", "Facebook Page Name". Please refer this troubleshooting guide to find the resolution steps for error occurred.
Important note:
Facebook recently stopped allowing replies to DMs from third party integrations such as HappyFox, after 24 hours. Thereby, agent replies after 24 hours will not be received by the customer.
Error Code 190:
Why did this error happen?
In general, Error code 190 means access token has expired/has been revoked/is otherwise invalid. But there might be specific scenarios that have caused it. Error Subcodes help you narrow down the specific case that has caused the Facebook integration to fail.
How to resolve the issue?
If the email had mentioned error code 190, please look up the table below for individual SubCodes and Error Causes and proceed with the solution steps to troubleshoot the problem:
| SubCode | Error Cause | Solution |
|---|---|---|
| 458 | Facebook app has been deleted from the integrated facebook account. | Unlink and relink Facebook integration in HappyFox. |
| 459 | Log into Facebook to resolve an issue | 1) Log in to Facebook and follow the instructions that appear on Facebook. 2) Re-enable Facebook integration in HappyFox |
| 460 | Re-Authorization required following the recent password change. | Unlink and relink Facebook integration in HappyFox. |
| 463 | Page access token expired. Re-authorization required. | Unlink and relink Facebook integration in HappyFox. |
| 464 | Log into Facebook to resolve an issue | 1) Log in to Facebook and follow the instructions that appear on Facebook. 2) Re-enable Facebook integration in HappyFox. |
| 467 | Issue with the page access token. Re-authorization required. | Unlink and relink Facebook integration in HappyFox. |
| 490 | Possible copyrighted content has been flagged. (or) One or more images have been flagged for inappropriate content. (or) Suspected compromise of your account. |
1) Delete all cookies and clear the cache of your browser. 2) Log in to Facebook and navigate to the business manager page 3) You should be prompted to review the reason for the flag. 4) Once this is complete, please go back to HappyFox and enable the integration. |
| 492 | The user associated with the page does not have admin privileges. | 1) Make sure you have administrator privileges on all pages linked with HappyFox. 2) Unlink and relink Facebook integration in HappyFox. |
Got a different error sub-code? Try unlinking and re-linking Facebook Integration in HappyFox.
Error Code 200, Error Code 279 and Error Code 283:
Error Cause: Permission required in HappyFox for accessing a page is either not granted or has been revoked.
Why did this error happen?
In general, Error code 200 means permission required in HappyFox for accessing a FB page is either not granted or has been revoked by Facebook.
How to resolve the issue?
- Unlink and Relink Facebook Integration in HappyFox.
- Approve all the permissions requested by the app during the relinking process.
Got an email with an error code and SubCode combination not listed in the above article? Please send an e-mail to support@happyfox.com
Unlink/Relink Facebook Integration:
