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HappyFox lets you cruise through your agent portal using keyboard shortcuts. Keyboard shortcuts help expedite the support process, saving you some precious time!
In HappyFox New, you can perform some of the basic ticketing actions right using keyboard shortcuts.
Ticket List Page:
Thin blue margins around a ticket card indicates that the ticket is highlighted.
|
Shortcut |
Action |
|
Arrow UP/Down |
Highlight ticket above or below currently Highlighted Ticket |
|
Space |
Opens Quick Preview of Highlighted Ticket |
|
Escape |
Exits Quick Preview of Highlighted Ticket. |
|
Enter |
Opens Ticket Details of Highlighted Ticket. |
Note: These shortcuts work only in ticket card-view.
Ticket Details Page:
|
Shortcut |
Action |
|
R |
Opens reply editor |
|
P |
Opens private note editor |
|
Tab |
Only works inside reply/private note editor:
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More keyboard shortcuts and in-app way to view all shortcuts are on the way.
