HappyFox help desk admins can enable Google's reCAPTCHA feature to combat SPAM/robotic ticket creation through their end-user forms.
Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus
This article is applicable only for HappyFox accounts with older version of Support Center. For accounts with the new version please head over to Main Menu > Support Center > New Ticket to see reCaptcha options. More info here:https://support.happyfox.com/kb/article/939-support-center-version-2-0-what-s-changed/
Steps to Enable Google's reCAPTCHA for ticket forms:
- Log in to HappyFox as an agent.
- Navigate to Manage >> Account Settings >> Support Center Settings >> Visibility Preferences.
- Check "Display captcha for end-user forms" checkbox.
- Click "Save".
Note : Captcha is configurable per-brand. If you have multi-brand setup, go to Manage >> Multibrand >> { Desired Multibrand } >> Customize >> Support Center Settings >> Visibility Preferences.
Sample New Ticket Form with re-captcha:
