Enable Google reCAPTCHA for Ticket Forms

HappyFox help desk admins can enable Google's reCAPTCHA feature to combat SPAM/robotic ticket creation through their end-user forms.

Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus

Steps to Enable Google's reCAPTCHA for ticket forms:

  • Log in to HappyFox as an agent.  
  • Navigate to Manage >> Account Settings >> Support Center Settings >> Visibility Preferences.
  • Check "Display captcha for end-user forms" checkbox.
  • Click "Save".

Note : Captcha is configurable per-brand. If you have multi-brand setup, go to Manage >> Multibrand >>  { Desired Multibrand } >> Customize >> Support Center Settings >> Visibility Preferences.

Sample New Ticket Form with re-captcha:

 

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  • 06-Aug-2019
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