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Enable Google reCAPTCHA for Ticket Forms

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HappyFox Help Desk can add Google's reCAPTCHA to your Support Center's new ticket form to block spam and automated ticket submissions from bots.

Available on all plans.

Enable captcha on the new ticket form

  1. Go to Support Center > Look & Feel.
  2. Click New Ticket from the list of pages available for customization.
  3. In Layout Options on the right, turn on the toggle for Captcha for End User Forms.
  4. Click Save to save your change as a draft.
  5. Click Publish to push the change to your live Support Center.

​ ​ Note ​ If your account uses multiple brands, repeat this for each brand: switch the Brand Name selector in the top right of the Look & Feel page before turning on the toggle.

What contacts see

Once published, contacts filling out the new ticket form on your Support Center are shown a CAPTCHA challenge before they can submit the form. This helps confirm the submission is coming from a person rather than a bot.

Sample New Ticket Form with re-captcha:

Continue reading

Support Center version 2.0: what's changed › Customize your Support Center article details page ›

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