Missing Autopilot access in the staff app usually points to an access, scope, configuration, dependency, timing, or data issue.
Check account access
- Confirm Autopilot is enabled for your Help Desk account.
- Confirm your staff role has the Autopilot or AI Agents permission enabled.
- Ask an admin to review your role from Manage > Roles & Permissions.
Check restricted access
- If Autopilot opens but marketplace cards are inactive, your role may have view-only access.
- If you cannot hire, deploy, configure, enable, disable, or open activity pages, ask an admin to update your role.
- Refresh the staff app or sign out and back in after a permission change.
Confirm the fix
After access is restored, open Autopilot > Home and confirm marketplace AI Agents are visible.
To confirm the required role permissions, review who can access and manage Autopilot AI Agents.