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Troubleshoot Knowledge Base Link Validator results

Last updated

Knowledge Base Link Validator results usually points to an access, scope, configuration, dependency, timing, or data issue.

Check the validator setup

  1. Confirm the AI Agent is active in Hired Agents.
  2. Confirm the ticket category and contact email for created tickets are valid.
  3. Review whether the knowledge base articles contain links for Autopilot to check.

Check results

  1. Open Agent Activity Log to review validator activity.
  2. Review created tickets for link details and follow-up work.
  3. Confirm external links are reachable outside HappyFox when needed.

Confirm the fix

Fix or remove broken links, then review the next validator run.