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Troubleshoot empty Agent Activity Log results

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Empty Agent Activity Log results usually points to an access, scope, configuration, dependency, timing, or data issue.

Check filters

  1. Clear status and date filters.
  2. Expand the date range.
  3. Check activity for a specific hired AI Agent if the global log is empty.

Check timing

  1. Confirm an AI Agent has been deployed.
  2. Confirm matching tickets or records have arrived after deployment.
  3. Review whether the AI Agent is scheduled and has not reached its next run yet.
  4. Check Credits & Usage if no new activity appears after enabled AI Agents should have run.

Confirm the fix

After the next matching ticket or scheduled run, reopen Agent Activity Log and check the latest results.