Assets can be linked to an service request in two ways as explained below.
1. Create Service Request form
Assets can be linked to an service request even while raising service requests. Asset field will be available in the Create form using which the agents can link the respective asset to the Service Request.
2. Assets tab in service request details page
You can link the assets related to the service request by following the steps below,
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Navigate to an service request details page > Assets tab.
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Click on +Link Assets button.
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This will open a right panel, here you can search for an asset using a keyword.
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Assets will be listed will Name, Used By and Asset Status.
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Select the required asset and click on the Link Assets button.
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Selected Assets will be listed in the Assets tab.
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Agents can quickly view the details on the Asset by clicking on the Collapse (⏵) icon.
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Assets can be also be unlinked by clicking on the delete icon at the rear end.