Structure of Details Page
The information in the details page is structured as following
1. Request Details Card
2. Tabs
3. Related Information Section
Service Request Card
More details on the Service Request properties and the components in the Service Request card view is explained in this article.
Service Request Details Page - Tabs
All the key information related to the Service Request like Messages, Tasks, Assets, Resolution, Activity will be available in the details page as respective tabs.
Related Information in Service Request Details Page
All related information of a incidents will be available as separate sections in the right panel. More details explained in the article below.
Related Information - Right Panel
Actions that can be performed from the Service Request Details Page
All the actions that can be performed over a incidents are explained here. More details explained in the article below.