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The two main views available in the service request listing page are,
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Card View
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Compact View
Following are the service request details that will be available in the different views
1. Service request ID: The auto generated ID of the service request. An service request ID will be in this format #SR0000213.
2. Subject and Description
3. Status
4. Created date
5. Assignee
6. Assignment Group
7. Raised By
8. Priority
9. Team
10. Due By
11. Subscribe
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The star symbol indicates whether you have subscribed to the service request or not.
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Click on the Star icon to subscribe to an service request quickly.
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If you have subscribed to an service request, the star will be highlighted in yellow.
12. More Actions
An agent can perform some quick actions on an service request even without going into the incident details page using the more actions. They are,
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Change Status
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Change Priority
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Change Assignment Group
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Change Assignee
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Change Due Date
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Change Due Time
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Print
13. Instant Actions on Card (Card View)
The above-mentioned service request properties can also be updated just by clicking on the respective action areas on the card which will open a popover where you can choose a different value which will be saved instantly.
