To analyze the performance of your staff members using the Staff Performance View of reports, follow the below steps:
Login to your help desk account and click the “Reports” tab.
Click on the report to view it, then scroll down to the Tabular View, and click on the Staff Performance View icon.
You will get a detailed view of performance of your staff members with regard to the tickets that the report is based on such as,
To sort the data by any one of the parameters, click on the relevant column head. You can also export these values as a CSV/Excel files by click on the respective button, under the Staff Performance Section.