Retrospect the performance of agents by reporting on key metrics such as First Contact Resolution (FCR), Average First Response Time, Average Response Time, Average Time to Closure, etc using HappyFox's **Performance** **Report**. > Available on all pricing plans. **Heads up**: Performance report is being rolled in …
Monitor metrics that define your helpdesk performance (Average Time Spent, Average Response Time etc.) using "Agent Performance View" inside HappyFox Reports. > This Article pertains to "**HappyFox Classic Reports**". Available in all pricing plans **Where to View the "Agent Performance View"?** 1. Login to yo…
Agent Response View inside HappyFox Reports allows you have a quick overview of key helpdesk agent response statistics such as Average First Response Time, Average # of responses etc. This view presents an overall picture of response statistics, to drill down the respective response stats of each individual agent, go…