You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.

Showing articles from helpdesk performance tag

Reports: Performance

Retrospect the performance of agents by reporting on key metrics such as First Contact Resolution (FCR), Average First Response Time, Average Response Time, Average Time to Closure, etc using HappyFox's **Performance** **Report**. > Available on all pricing plans. **Heads up**: Performance report is being rolled in …

Analyze Agent Performance

Monitor metrics that define your helpdesk performance (Average Time Spent, Average Response Time etc.) using "Agent Performance View" inside HappyFox Reports. > This Article pertains to "**HappyFox Classic Reports**". Available in all pricing plans **Where to View the "Agent Performance View"?** 1. Login to yo…

Analyze Response Stats

Agent Response View inside HappyFox Reports allows you have a quick overview of key helpdesk agent response statistics such as Average First Response Time, Average # of responses etc. This view presents an overall picture of response statistics, to drill down the respective response stats of each individual agent, go…

scroll to top icon