Analyze Agent Performance
Monitor metrics that define your helpdesk performance (Average Time Spent, Average Response Time etc.) using "Agent Performance View" inside HappyFox Reports. > This Article pertains to "**HappyFox Classic Reports**". Available in all pricing plans **Where to View the "Agent Performance View"?** 1. Login to yo…
Analyze Response Stats
Agent Response View inside HappyFox Reports allows you have a quick overview of key helpdesk agent response statistics such as Average First Response Time, Average # of responses etc. This view presents an overall picture of response statistics, to drill down the respective response stats of each individual agent, go…
