Configure Dialpad Voice Integration
Dialpad is a cloud-based phone, video conferencing, and call center solution. The** HappyFox + Dialpad **integration brings all your work communication into one platform, from emails to social media conversations to phone calls. Using Dialpad integration, HappyFox agents can, * Receive inbound calls and Initiate o…
Call Notes for Voice Channel Tickets
When you get on a call your customer through external voice channels, you would want to add a quick summary on a help desk ticket for reference. With HappyFox, you can mark ticket replies and private notes as **Call Notes** to clearly distinguish them from regular ticket responses. Call notes are reportable and you c…
