Managing inbound calls through Aircall
HappyFox allows your agents to handle inbound calls through the in-app Aircall widget from within the HappyFox app. This article takes you through the entire lifecycle of an incoming call, starting from call arrival up to ticket creation. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus Ca…
Configure Aircall Integration with HappyFox
With HappyFox - Aircall Integration, agents can seamlessly unify voice channel to their everyday customer support experience without having to switch back and forth between platforms. Using this integration, HappyFox agents can, * Receive inbound calls and Initiate outbound calls, from the In-App Aircall widget …
Call Notes for Voice Channel Tickets
When you get on a call your customer through external voice channels, you would want to add a quick summary on a help desk ticket for reference. With HappyFox, you can mark ticket replies and private notes as Call Notes to clearly distinguish them from regular ticket responses. Call notes are reportable and you ca…
