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Showing articles from contact notifications tag

Channel Specific Email Notifications

In HappyFox, certain email notifications can be customized to be sent only when tickets are created from specific channels. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **List of notifications that can be customized channel-wise:** * [New Ticket Auto-Responder.][1] * [Cont…

Create Holiday Auto-mailer Email Notification

Using HappyFox's [New Ticket Auto Responder][1] Notification, you can create a [Template][2] and use as your Helpdesk's Holiday/Vacation Auto-mailer. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **Set-up procedure:** * Login to your HappyFox account as an agent. * Go to **…

Customize Contact Email Notifications

Contact notifications are email alerts that your contacts receive when certain events happen on your help desk. These notifications are sent to the email address linked to your contact's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the different Contact Noti…

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