In HappyFox, certain email notifications can be customized to be sent only when tickets are created from specific channels. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **List of notifications that can be customized channel-wise:** * [New Ticket Auto-Responder.][1] * [Cont…
Using HappyFox's [New Ticket Auto Responder][1] Notification, you can create a [Template][2] and use as your Helpdesk's Holiday/Vacation Auto-mailer. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **Set-up procedure:** * Login to your HappyFox account as an agent. * Go to **…
Contact notifications are email alerts that your contacts receive when certain events happen on your help desk. These notifications are sent to the email address linked to your contact's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the different Contact Notificati…