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Showing articles from attachments tag

How to send attachments to customers when creating a new ticket?

If your contacts are not receiving any files that you attach when you create a new ticket on their behalf, enable this setting in your New Ticket Auto-responder  email notification . * Navigate to  Manage  >>  Notifications  >>  Contact Notifications  >> New Ticket Auto-responder . * Go to Templates, and click on …

Delete Attachments in a Ticket

HappyFox allows Agents to delete attachments linked to a ticket update. To delete an attachment, hover over it and click the "Trash Bin" Icon. The deletion process is non-reversible and hence must be exercised with caution. Deleting ticket attachments is governed by a ticket-level permission "Delete Attachm…

File Attachments in Tickets 📎📑

HappyFox allows agents and contacts to attach files to a ticket either during ticket creation or when responding to a ticket with an update. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus Attachments - Key Information: Files can be attached up to 25MB per update. Agents/Contacts can …

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