How to send attachments to customers when creating a new ticket?
If your contacts are not receiving any files that you attach when you create a new ticket on their behalf, enable this setting in your New Ticket Auto-responder email notification . * Navigate to Manage >> Notifications >> Contact Notifications >> New Ticket Auto-responder . * Go to Templates, and click on …
Delete Attachments in a Ticket
HappyFox allows Agents to delete attachments linked to a ticket update. To delete an attachment, hover over it and click the "Trash Bin" Icon. The deletion process is non-reversible and hence must be exercised with caution. Deleting ticket attachments is governed by a ticket-level permission "Delete Attachm…
File Attachments in Tickets 📎📑
HappyFox allows agents and contacts to attach files to a ticket either during ticket creation or when responding to a ticket with an update. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus Attachments - Key Information: Files can be attached up to 25MB per update. Agents/Contacts can …
