Overview of actions in HappyFox Bot Builder
HappyFox ChatBot is a powerful tool to help businesses automate customer support by providing 24x7 support while deflecting repetitive requests and improving agent productivity. Actions are the building blocks of a flow. The following are the types of actions you may configure in the bot builder. * Bot Message: …
Install HappyFox powered Chatbot on your Webpages
Launch your Happyfox powered Chatbot on your website, using the easy steps below. Embed the Chatbot inside of your website/webpages and start deflecting tickets instantly . * Log into the HappyFox Bot Builder 2. Click on the three dots next to your chatbot and choose Settings 3. Click on Copy…
Configuring Guides for chatbot visitors
Guides are a curated collection of content built in a step-by-step manner to provide information, advice, or instruction to help users resolve their issues or to complete a task. HappyFox Bot Builder helps you build and showcase your guides to end-users inside the widget. Adding guides in your bot allows users to …
Adding FAQs in HappyFox Chatbot - Answers
Answers are another type of content that can be configured in a chatbot. These allow rich text and media to be added to their content. These are easier to manage and can be added quickly. These also get considered in the AI search. HappyFox Bot Builder lets you insert answers into the chatbot widget using the Sh…
Configure Bot Messages of Chatbot
Bot Messages are snippets of notes that a bot sends to a visitor interacting with the bot. This could be a reply to a question posted or even a greeting. Configuring the Bot Message Action * Log onto your Bot Builder accoun t * Choose the bot where you need to add a new bot message * If this is the first bot …
Ending a chatbot conversation
The End Conversation action can be used to end the chat conversation after a Bot Message, Answer, or Guide. In the chatbot widget, if you end the conversation using this action, the bot restarts the conversation for the chatbot visitor. Configuring End Conversation action After a message, a Guide, or an Answer,…
Decoding the Training Module
When you’re looking to employ AI search inside of your Chatbot, you can use the HappyFox Bot Builder’s Training module to keep a regular check of what your chatbot users are searching and seeking help for. To access the Training module, follow these steps: * Log into your HappyFox Chatbot account * Using th…
Collecting information from a Chatbot visitor
The Collect information action allows the bot to collect information like names, emails, phone numbers, and other custom information from your chatbot visitor. With this action, you can build a form inside the bot where all the information can be collected in one go. HappyFox Bot Builder lets you insert these form…
