When you’re looking to employ AI search inside of your Chatbot, you can use the HappyFox Bot Builder’s Training module to keep a regular check of what your chatbot users are searching and seeking help for.
To access the Training module, follow these steps:
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Log into your HappyFox Chatbot account
- Using the module switcher, navigate to Training under Bot Review.
- Here are what each column in the Training module means:
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Search Phrase: The question your chatbot visitor asked your chatbot.
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Suggestions Shown: The top questions the bot suggested in response to the search phrase.
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Suggestions Selected: The option that the user selected.
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Helpful Feedback: Whether the answer provided by the bot on the selection of a question suggested, was in fact helpful or not.
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Note: HappyFox Chatbot self-trains. This means, that the more people use the bot and provide feedback, the better the bot gets and returns more accurate results in the future.
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Created On: The date when an end-user searched for a question.
- Review Status: A tracker for clients, this allows customers to keep track of queries asked and mark the ones that need content to be added.
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Pending: This is the default review state and means that the question is pending any review.
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Content Required: This means that there are no relevant questions in the Knowledge Base repository against the search phrase and that's why the bot is unable to suggest relevantly.
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Training Required: This means there are relevant KBs in the repository but the bot is unable to suggest relevant articles.
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Trained: The bot suggestions are accurate and don’t need any other improvements.
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Ignore: Spam or Not applicable to the business
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