Guides are a curated collection of content built in a step-by-step manner to provide information, advice, or instruction to help users resolve their issues or to complete a task.

 

HappyFox Bot Builder helps you build and showcase your guides to end-users inside the widget. Adding guides in your bot allows users to not only troubleshoot an issue step by step on the conversational flow but also show up as a search result on AI Search. 

 

Build a Guide

To build a guide, follow these steps:

• Click Content on the left pane tab
• Under Content, choose Guide and click on Create a new guide

• Give your guide a name under Guide Title. For example - A guide to reset your password
• Add the relevant information in a step-by-step manner to make the content clearer. The first box on the screen would be the first step
• Save and click on Add New Guide Step to add the next set of information

 

 

 

• You can format your content and also add pictures to your Guide
• Make sure your Guides are Published. Only then do they become available for selection in the bot action. 
• You can also add relevant tags and keywords to your guide to enhance AI search results 

 

 

Add a Guide to your Chatbot

To configure an action to give user choices, follow the steps below - 

• Open the bot builder and choose the bot you want to configure
• To add guides in the Bot Builder, navigate to Bots on the left tab
• Go to the required point on the chatbot flow where the guide needs to be added
• Next, click on + and choose Show Guide action 

• Choose a guide of your Choice

 

• Save the action
• Save & Publish the chatbot

 

Testing Your Chatbot 

Click on the button Test to open a new tab with your published bot.