December 2016 - Release notes
Bug Fixes: * Fixed an issue with reports, where timezone in date-picker was not honoring the timezone preference of logged in staff. * Handled corner case scenarios in mail parsing. * Fixed an issue with time filters and another issue in assignee section of scheduled reports. Announcement: We no longer offer the…
January 2017 - Release notes
Enhancement: 1. New permission introduced 'Access all KB sections and articles' to control View, Add, Edit and Delete actions for KB sections and articles belonging to categories the agent doesn't have access to. Read Knowledge Base permissions 2. Billing page changed, in accordance with our recently updated pric…
April 2017 - Release notes
Bug Fixes: 1. Fixed an error which was causing linking of new Facebook accounts to fail. 2. Fixed an issue in Support Widget, where same KB articles were getting listed multiple times in some cases. 3. Fixed a scrolling issue in Support center New ticket page, when clicking on Subject field.
February 2017 - Release notes
New features: Integration with Microsoft Azure Active Directory to provide Single sign on for Staff and Contacts. Read more Enhancements: Automatically capturing contact custom field information from SAML providers when contact signs in. Works for Smart Sign In, Azure AD, One Login, Okta and Custom SAML providers…
January 2014 - Release notes
New features * Custom CSS for Support Center (available for plans which allow Rebranding) * Now possible to associate staff with individual work schedules * Auto assignment will now work as per staff work schedules if set up that way * New option to re-open closed tickets on new a customer reply * Now possible …
August 2014 Release Notes
New features * OKTA integration * Insightly CRM integration * Contact group - Category association Enhancements * Support for inline images in Staff New Ticket Form * New Forum Post notification * Due Date template tag - now available for staff notifications (except move, merge notification) * KB UI enhancem…
