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Showing articles from Contact tag

Disabling contacts from logging in to Contact Portal

There could be scenarios where an admin or an agent would need to prevent a specific contact from logging in to their Contact Portal. This can be achieved in the contact module in HappyFox Helpdesk. A contact who has been disabled cannot log in to the contact portal. However they can still access the support center. T…

Accessing the Recent Tickets section

The **recent tickets widget **in the ticket details page displays the recent 5 tickets submitted by the contact along with the current status of those tickets. > This feature can be used check if a customer had inquired multiple times about the same query/issue. Available Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterpr…

Synchronize Contacts with Azure Active Directory (AD)

**What is Azure Active Directory?** Azure Active Directory is Microsoft's multi-tenant, cloud-based directory and identity management service. It is an enterprise identity service that provides single sign-on and multi-factor authentication to help protect users from cybersecurity attacks. **Applicable HappyFox Plan…

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