HappyFox allows you to provide help texts to your custom fields which are accessible by contacts. This functionality is currently applicable only to the pre-login end-user new ticket creation forms.

To specify Help Texts for fields shown to contacts,

• Log in to your HappyFox agent portal.
• Navigate to Manage >> Custom Fields.
• Open the "View Slider" of the desired custom field. Click "Edit" on the top-band.
• Under the "Contact Form Preferences" section,
  • Specify the desired value for the "Help Text for Contacts" field.
  • Specify the help text display format:
    • Inline: The help text appears inline just below the field name.
    • Hover: The help text gets displayed upon hovering over the "i" icon.
• Click "Save".