Asset Custom Fields help to add additional properties to the various Assets in your inventory. 

Available in Enterprise or higher pricing plan.

Note: "NAME" and "DISPLAY ID" form a part of the default fields, and hence cannot be modified or removed.

 

Asset Custom Fields displayed in Ticket Details Page:

 

 

Supported Asset Custom Field Types:

• Text: (For smaller sentences/phrases)

• Text Area: (For considerably large sentences/phrases)

• Number

• Dropdown

• Multiple Options

• Date

 

 

 

How to create a new Asset Custom Field?

• Go to Assets >> Settings >> Asset Fields.

• Click the "+" icon to create a new asset custom field.

• Enter the Name, Description, Type, Required(Yes/No) and the help text for agents for your Custom Field.

  • Name, Type and Required (Yes/No) are mandatory.

• Click "Create" to create the Asset Custom Field.

 

Modifying an existing Asset Custom Field:

• o Assets >> Settings >> Asset Fields.

• Click on the Asset field you would like to modify. The "Quick-Edit Section" would slide in from the right.

• Make necessary changes to the asset field and click "Save" to update the field.

Note: You cannot modify the Asset field type.

 

Deleting an existing Asset Custom Field:

• Go to Assets >> Settings >> Asset Fields.

• Click on the Asset field you would like to delete. The "Quick-Edit Section" would slide in from the right.

• Click "Delete" at the top right corner of the "Quick-Edit Section".

• You will be warned of the number of affected Assets if field deletion is initiated.

• Click "Delete" to confirm the deletion process.

Changing the Asset Field Display Order:

You can modify the order in which the asset fields will be displayed while creating, editing and viewing asset details:

• Go to Assets >> Settings >> Asset Fields.

• Click on "Reorder fields" on the top right.

• In the subsequent pop-up:

  • Choose a preset sort order - to sort the fields by a predefined logic.

  • Drag to re-order the custom field as per your wish.

• Click "Update order" to update the Asset field order.