Daylight Savings Time, also known as Summer Time, is a practice that many countries have in place, to set their clocks one hour ahead of their standard time. This typically occurs around the start of springtime and goes back to the regular standard time in autumn.

To tackle DST, we have introduced a new set of time zones, that adhere to daylight savings. If you are an organization that follows Daylight Savings Time, we recommend you to switch to your corresponding DST Timezone as your helpdesk timezone.

Only Account Administrator can change the default Time Zone

The new DST time zones are available at the Account level, Agent level and while creating Work schedules.

Supported DST time zones:

What Happens if you choose the Corresponding Daylight Savings Timezone as your helpdesk timezone?

Once you have switched to your corresponding Daylight Savings timezone, HappyFox will automatically set the clock one hour ahead at the beginning of DST and correspondingly reset the clock upon the end of DST.

For example, If you're part of the Pacific time zone (GMT - 8:00) and your organization follows DST, choosing "Pacific Daylight savings time zone" :

• Maintains Pacific time zone until the start of DST.
• Automatically shifts to DST times during the specified periods of the year.
• Reverts back to Pacific time zone after completion of DST periods.

Impact areas:

• All timestamps shown in HappyFox adhere to DST changes.
• Time-based modules like scheduled tickets and some smart rule conditions will adhere to DST changes, if DST applies to your account time zone.

Daylight Savings and Work Schedules:

Agents can also define Work Schedules on Daylight Savings Timezones. If configured, The execution of Smart Rules, SLA's and other Work Schedule dependent modules will follow the altered times during the periods when DST is active and also maintain the original time zone during the periods when DST is inactive.

For Example, If you have defined a Smart Rule that follows a DST timezone specific work schedule, then during the start of DST, the clocks are automatically pushed by one hour. All corresponding Smart Rule triggers will follow the updated clock timing.