The "auto-timer" feature for "Time Spent" option helps in starting a timer that automatically calculates the time spent for a ticket update.

Steps to Enable "Auto-Timer":

1. To enable the "Auto-Timer" option, go to "Main Menu > Manage > Categories > Open the category". You will be able to enable the option while either creating a new category or while editing a category.

2. Click Edit Advanced Settings > Time Tracking.

3. Under the "Enable autofill time spent?" option, choose "Yes".

4. Once the option is enabled, you can begin using the auto-fill feature for updating a ticket while either adding a "new update", or a "new private note". You can also pause the timer if needed.