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Troubleshoot an AI Agent that does not appear in the marketplace

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An AI Agent that does not appear in the marketplace usually points to an access, scope, configuration, dependency, timing, or data issue.

Check search and filters

  1. Clear search terms, collections, and industry filters.
  2. Search for the support task instead of the exact AI Agent name.
  3. Review Recommended for you if the AI Agent was suggested there.

Check availability

  1. Confirm the AI Agent is expected to be available for your account.
  2. If no marketplace AI Agent matches the support task, use Requested Agents to request a custom AI Agent.

Confirm the fix

Use a broader support task search, then open the closest matching AI Agent to review its setup fields.

After clearing access and filter issues, find the right AI Agent in the marketplace.