Estimate credit usage before deployment by reviewing expected ticket volume, AI Agent scope, and how often matching work will run.
Estimate expected activity
- Count the ticket categories or records the AI Agent will review.
- Review recent ticket volume for those categories.
- Consider whether the same AI Agent is hired multiple times for different support tasks.
- Include scheduled AI Agents that may create recurring alert tickets.
- Include integration-backed AI Agents only where matching connected app data is available.
Control early usage
- Start with one or two focused categories.
- Use Supervised Mode when available.
- Monitor Credits & Usage during the first week.
- Compare usage changes with Agent Activity Log.
- Expand scope after the AI Agent produces useful results.
Warning signs
- Credit usage rises immediately after adding broad categories.
- Activity volume is higher than expected for the support task.
- Multiple AI Agents run on the same high-volume category without review.